Sales Support Manager.

Last updated: 05/10/2023

Sales Support Manager

Who we are:

American Marketing & Publishing, LLC has provided trusted and effective local advertising solutions to family-owned businesses for 25 years. Today we are one of the fastest growing fully integrated digital advertising companies in the U.S. We’re looking for a talented and hardworking Sales Support Manager, eager to learn and tackle new challenges, in a growing, dynamic and innovative environment.

We’ve been helping family owned businesses advertise intelligently and inexpensively in their communities since 1997. Our mission is to ensure our clients win the call when consumers have a need and begin to search, and we’ve become the trusted, go-to partner to our longstanding advertising clients when it comes to their online visibility and marketing needs.

We help tens of thousands of businesses manage their online business listings, company profiles, imagery, website, social postings, and reviews. We own the CloseBy® Text Marketing Platform and we are the largest Google Street View Trusted agency in North America. In sum, we provide the best people in the community – hard working small business owners – with the best local advertising solutions in the industry.

Why Join Us:

  • Fun, team based collaborative culture
  • Career training and development programs
  • Growing team with leadership opportunities
  • Competitive wages with opportunity for early career growth
  • Comprehensive Benefits Package
    • Paid Holidays
    • Paid Time Off (PTO)
    • Volunteer Paid Time Off
    • Health Insurance – Blue Cross Blue Shield
    • Dental Insurance – Delta Dental
    • Vision insurance – VSP
    • 401(k) – Fidelity
    • Referral Program

Job Summary:

Oversee the Sales Support Department including hiring, training and the ongoing development of all Sales Support staff.  Continue to lead a proactive, positive and sales focused department by upholding standards and best practices, identifying and resolving inefficiencies, and working with other office departments, sales leaders and reps.  Lead by example within the department by continuing to directly work with sales teams to support and drive sales.

Principle Duties and Responsibilities include but are not limited to:

Direct Sales Support Responsibilities

  • A sales support administrator provides administrative support to both Inside and Outside sales departments or teams.
  • Answering sales rep calls and questions
  • Creating lead lists
  • Outbound proactive calls to sales managers and reps: to reps to promote company-wide contests, follow up on trainings, and checking in with new sales hires.
  • Understanding company products and communicating with sales teams about changes and updates
  • Ensure accuracy in all shipped training materials for both Digital and Traditional virtual training classes
  • Understand and Create reports in CRM for managers and reps
  • Understand, create and maintain sales districts and recruiting maps

Sales Support Management

  • Proactively identify departmental inefficiencies and standards to mitigate or improve them.
  • Facilitate a proactive, rather than reactive approach among Sales Support staff, and an attitude of consistent helpfulness.
  • Personally resolve all non-standard, escalated “management” level sales support issues, data requests, and administrative matters.
  • Continue to develop staff in their roles and help them meet or exceed their goals and the company goals.
  • Hold daily meetings and periodic training sessions with the Sales Support Department.
  • Maintain and update sales support team systems and product training manual to reflect new products and processes
  • Hold weekly one-on-one status meetings with individuals on team.
  • Hire and Train all new employees.

Functional Demands:

  • Being able to work 40+ hours a week

Other Competencies:

  • Strong analytical, organizational, and time management skills.
  • Excellent team working, motivational, interpersonal, communication, and customer service skills.
  • The ability to multitask and quickly switch your focus.
  • Computer literacy, Data manipulation, IT skills, and typing skills.
  • Required Proficiency in MS office particularly in Excel and Word.
  • Maintain confidential or sensitive company information as appropriate.

Educational Requirements:

  • College degree required


We Encourage and Consider All Applications