Congratulations to Veronica Quezada on winning Verification Employee of the Year!
You don’t have to look far to see or hear the appreciation that the Verification department has for Veronica. Veronica was promoted to Team Lead in 2022, which was not only a natural progression to her skill set, but also proof of all the hard work she’s put in over the last few years to become an expert in her role. In addition to day-to-day team questions, Veronica found time in 2022 to pilot and introduce new sites, research new procedures for current sites, and stay on top of ongoing training to keep the team knowledgeable about all verification sites.
Veronica is not just a resourceful and intelligent leader, but she’s also extremely patient! She provides monthly QC’s, coaching, and shadow opportunities throughout the year. Veronica helped the team raise their QC percentage over the course of the year from 96.56% to 98%. Like any great leader, Veronica could also feel the pain points in the verification process, and made the choice to pitch changes that were the right move for our specialists. In addition to all of her leadership responsibilities, Veronica also helped over 200 OPTIMA™ customers get set up and found online!
Veronica is the foundation of the Verification team, and has proven herself to be a strong teammate and leader that they can count on every day.
One of Veronica’s team members had this to say about her, “This is my first year at AMP. Veronica is the one who trained me and continuously provides help and support as new challenges arise. Any time there is a new problem, she is always able to help me find a solution within the day if not the hour. She is always on top of things and is always finding ways to make our jobs run smoother. I appreciate all the work she puts into the Verification team and the positive energy she brings into work every day.”
Another teammate said, “She is such an amazing person on our team. Veronica will utilize each resource available to her to help a teammate. She is extremely knowledgeable, and has the best personality to be in the role she is in now. I look up to her even though she is younger than me!”
Congratulations Veronica on winning Verification Employee of the Year!