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Career SuccessJan 28, 2025

2024 Customer Success Team Employee of the Year

Congratulations to our 2024 Customer Success Team Employee of the Year, Mary Smith!

Mary Smith is an enthusiastic and dedicated team player who has made an incredible impact since joining AMP in September 2023! From day one, she embraced her role as a Customer Success Liaison with a positive mindset and passion for problem-solving. Mary’s strong communication skills, attention to detail, and commitment to team growth have made her an essential part of the CSL team and beyond.

3 Major Accomplishments from this year:

  • Training and Development Leader: Mary has trained every member of the CSL team on multiple case subtypes, created training materials, led inter-department shadow sessions, and co-facilitated refresher morning training sessions for the second half of the year.
  • Process and System Enhancements: She created and maintains the prescheduled post proofing documents, complete with formulas for even workload distribution, and consistently suggests helpful new case types and system improvements based on observed patterns.
  • Cross-Functional Collaboration: Mary joined the Warm Transfer overflow team, a selective opportunity, and also runs critical morning reports to ensure the social team is prepared for renewals and prescheduled posts.

Mary’s dedication to improving processes, her ability to communicate effectively across teams, and her eagerness to take on leadership responsibilities have set her apart. With two OPTIMA™ Fulfillment Employee of the Month awards and glowing feedback from her peers and leadership alike, it’s clear that Mary is a driving force for success at AMP. She’s more than deserving of this recognition!

written by:
American Marketing & Publishing