Congratulations to our 2024 Employee of the Year finalists! We received many incredible nominations that speak to the hard work and dedication of our AMP Operations team. Read through their contributions this year and vote for 2 winners, 1 from each of our Support and Service teams.
Since joining AMP on June 1, 2022, as an Accounts Receivable Specialist, Alex has quickly established himself as an invaluable asset to the Support Services Team. To be successful on the accounting team, a few qualities the person needs to have are high attention to detail, to be able to work under pressure to meet deadlines, have good communication skills, and be able to multi-task. Alex possesses all of those and then some, and in 2024 he stepped up to accept additional responsibilities when the team went from a team of 2.5 full time employees that were solely responsible for everything A/R to being just him and his team lead. Alex didn’t shy away from stepping up, in fact he was excited to take on the additional responsibility.
3 Major Accomplishments from this year:
- Point of Contact: Alex took on the responsibility of being the main point of contact when someone reaches out to Accounting. He answers the team’s emails and is first on the call rotation, answering any questions that our reps/customers have regarding their balances, payment plans, and processed payments.
- Contract Vetting: Alex adjusted his daily schedule to take on the daily vetting of both print and digital contracts to ensure that all financial requirements are met to make the sale commissionable. This has allowed us to place contracts in hold faster which notifies the reps/account managers that there is an issue that needs to be rectified.
- Cross Training: In addition to his already packed schedule, Alex learned how to run our print invoicing process, adding that to his list of monthly responsibilities. Alex also vets payment plans that are received, making sure that they are within the approved guidelines.
Alex has an outstanding work ethic and is always willing to take on a special project, in fact he excels at them, and because of his attention to detail he is the go-to person to find a discrepancy. He ensures that every task is completed which is key to a department that has tight deadlines to meet. Since joining the team, Alex has brought an infectious energy that has made a huge impact. His commitment to excellence makes him a true standout and completely deserving of being a finalist for Employee of the Year.
Brandy is an essential team player who has made a tremendous impact this year! She has fully embraced her role as Digital Fulfillment Data Specialist, taking ownership of critical reporting processes and consistently delivering accurate, insightful data to support multiple teams. Brandy’s proactive communication, dedication to learning, and collaborative spirit have made her an invaluable asset to the fulfillment team and beyond.
3 Major Accomplishments from this year:
- Enhanced Reporting Processs: Brandy created and improved key productivity and monitoring reports for Verification, ELS, and GSV teams, ensuring leaders have clear visibility into team performance trends.
- Leadership Support During Transitions: Brandy seamlessly stepped in to manage reporting responsibilities during leadership absences, maintaining consistency and minimizing disruptions for the teams she supports.
- Cross-Team Collaboration: Brandy’s reporting expertise now supports at least seven different fulfillment leaders and their teams, spanning both OPTIMA™ and GSV operations.
Brandy’s attention to detail, exceptional communication skills, and passion for data analysis have set her apart as a true leader behind the scenes. Her contributions have elevated team performance, accountability, and efficiency across multiple areas. We are so proud to have Brandy as a finalist for Employee of the Year — she’s truly earned it!
We are thrilled to nominate Caitlin Gordon as this year’s Support Employee of the Year! Caitlin, our Data Marketing Team Lead, has been an integral part of AMP’s success for over 7 and a half years, consistently demonstrating her intelligence, speed, and helpfulness. In her role, Caitlin has become a cornerstone of our Data Marketing team, providing invaluable leadership and expertise.
Why Caitlin Deserves Your Vote:
- Exceptional Leadership: Caitlin has expertly balanced a massive workload in 2024, including increased lead generation and management, overseeing multiple mapping projects, and developing complex reports to track everything from sales contests to touchpoints. She’s a QUIET but INCREDIBLY CAPABLE DOER who is efficient, super smart, capable, and intuitive when it comes to organizing data, leads, and mapping or market making of any kind.
- Unwavering Focus: Even while facing a difficult year personally, Caitlin has remained calm, focused, and a stabilizing force with her department as it navigated significant changes. Her close work with the evolution of the BDR team in developing leads, her efforts around populating the sale AI tool AMP-AI, the designation of MIT territories, and recruiting district allocations has pushed the business forward. We really appreciate her general helpfulness and can-do attitude — she’s a machine at getting things done, and done well at the first cut.
- Incredible Attention to Detail: Whether mentoring new team members, improving systems, or enhancing processes, Caitlin’s meticulous approach ensures nothing is overlooked. Her dedication makes her an irreplaceable asset to AMP and the Marketing department.
Caitlin’s tireless efforts and positive impact have made a difference not only for our team but for the entire company. She is a true leader who consistently goes above and beyond to support AMP’s goals and her colleagues. Let’s honor Caitlin’s extraordinary contributions by voting her as Support Employee of the Year!
Cory has been an integral part of AMP’s IT team since joining in March 2022, consistently driving innovation and efficiency across key systems. This year, his exceptional problem-solving skills, leadership among peers, and steadfast commitment to excellence have made him a cornerstone of our development efforts. His remarkable contributions to the eContract space have streamlined processes and enabled team members to focus on other priorities without missing a beat. Cory embodies the dedication and expertise we value in an Employee of the Year.
Highlights of Cory’s Contributions:
- Natural Leader and Team Player: Cory leads by example, inspiring his peers with his work ethic, positive attitude, and willingness to step up when challenges arise — all without ever complaining.
- Outstanding Work on eContract: He took on a significant workload in the eContract space this year, enabling others to focus on high-priority projects while delivering solutions that meet deadlines and maintain AMP’s high standards of quality.
- Impeccable Work Quality: Cory consistently delivers high-quality code that require little to no cleanup, ensuring systems run smoothly and reliably.
- Innovative and Dependable: Cory provides practical, honest, and maintainable solutions that enhance system functionality, streamline processes, and help AMP teams achieve their goals.
Cory’s leadership, reliability, and technical expertise have elevated AMP’s IT team and made a significant impact across the company. Let’s celebrate his incredible contributions by voting for Cory as Support Employee of the Year!
Hannah is a motivated team player who totally knocked it out of the park this year! She consistently learns new skills and is committed to helping her teammates in Marketing as well as taking on new opportunities to collaborate with her teammates in operations and sales. She is a huge contributor to our AMP University sales training, website and social media updates, custom sales proposals, Category of the Week examples, and so much more.
3 Major Accomplishments from this year:
- OPTIMA™ Class Guest Presenter: Hannah pushed herself to step out of her comfort zone and now represents Marketing during our Field Sales OPTIMA™ training classes each month, introducing our team, presenting the resources we’ve created for them, and inviting them to contact us for help at any time.
- Virtualseeinside.com Gallery: Hannah collaborated with our IT Dev Team to pour over spreadsheets for days, using her sharp attention to detail to pick out inconsistencies in data and fixing errors in our gallery that were negatively impacting sales reps in the field.
- Lunch & Learn Presentations: Hannah worked on 35+ presentations for our Lunch & Learns and Morning Fuels, collaborating with leaders across the business each week to ensure our training materials were both accurate and aesthetically pleasing.
Hannah’s positive attitude and work ethic make her a great team member. Her attention to detail makes her the go-to on our team for complicated, time-intensive projects. We trust her 100% to get the job done! On top of it all, she’s the one we trust to find the best end of the week Buzzfeed quizzes. Anyone who works with Hannah will echo these sentiments and we are so proud that she is a finalist for Employee of the Year!
Enisa “Nisa” Alicea is an outstanding team player who had an incredibly impactful year with AMP! Since joining in January 2022 as a Chicagoland GSV Photographer, Nisa has consistently delivered exceptional service to customers while stepping into a leadership role to support her peers. Her professionalism, attention to detail, and dedication to growth have made her an invaluable asset to both her team and the organization.
3 Major Accomplishments from this year:
- Exceptional Performance as a GSV Photographer: Nisa attended over 400 photoshoots in 2024, consistently providing high-quality service and demonstrating AMP’s commitment to excellence.
- Stepped into a Regional Team Lead Role: She collaborated with leadership to create essential training materials, including instructional videos, updates to the photographer training manual, and a step-by-step inventory guide.
- Balanced Dual Responsibilities: While excelling in her photography role, Nisa supported photographers in surrounding markets, contributed to training development, and participated in leadership courses to enhance her skills.
Nisa’s ability to excel in both her primary role and her leadership responsibilities sets her apart as a true leader and team player. Her dedication to customer satisfaction, team development, and continuous improvement make her an exceptional candidate for Employee of the Year. Vote for Nisa to celebrate her remarkable contributions!
Judy joined the AMP team on January 25, 2021, as a Digital Onboarding Specialist. Since her first day, she has demonstrated a strong work ethic and commitment to helping both customers and the organization succeed. In July 2022, Judy was looking for a challenge so she took a chance and transitioned to the Customer Support team, where she quickly adapted and became a vital asset to the team.
3 Major Accomplishments from this year:
- Declined Payment Collection: Judy leads the team in collection of declined payments, collecting just shy of $194,000. She understands the importance of helping our customers stay on track with their payment plan.
- Training: Judy played a key role in the successful onboarding of new team members, setting them up for success while she continued to complete her case load.
- Customer Contact: In 2024, Judy worked on over 2,300 accounts and handled 398 cancellation requests. She finished the year with an 84% win-back rate.
Judy’s personal touch with our customers is truly amazing. She is known for her friendly, approachable voice which customers appreciate as she truly listens and addresses their concerns. She consistently strives to exceed expectations, challenges herself to be better than the day before, and embodies all the qualities of a strong advocate for both AMP and our customers. Judy’s commitment to our customers’ satisfaction makes her completely deserving of being a finalist for Employee of the Year.
Lori VanBeek is a trailblazer who has set an extraordinary standard of excellence in her role as AMP’s first Google Verification Specialist! Since joining in July 2023, Lori has demonstrated unmatched dedication, focus, and innovation, playing a pivotal role in one of Verification’s most significant achievements this year.
3 Major Accomplishments from this year:
- Achieved a Milestone Verification Rate: Lori spearheaded efforts to improve AMP’s Google Verification Completion rate from an 80% average to impressive 95% by November 2024, marking a monumental achievement for the Verification team.
- Established Best Practices for a New Role: As the first Google Verification Specialist, Lori developed processes, systems, and workflows that have become the foundation for continued success in verification accuracy and efficiency.
- Inspired Team Collaboration and Innovation: Through her enthusiasm, adaptability, and positive influence, Lori has not only met expectations but inspired those around her to strive for excellence in their own roles.
Lori’s dedication, attention to detail, and ability to balance big-picture goals with day-to-day precision have positioned AMP as a leader in Google verification standards. Her impact reaches far beyond numbers — she has set a lasting example of hard work, innovation, and excellence. Vote for Lori to celebrate her remarkable contributions as Employee of the Year!
Mary Smith is an enthusiastic and dedicated team player who has made an incredible impact since joining AMP in September 2023! From day one, she embraced her role as a Customer Success Liaison with a positive mindset and passion for problem-solving. Mary’s strong communication skills, attention to detail, and commitment to team growth have made her an essential part of the CSL team and beyond.
3 Major Accomplishments from this year:
- Training and Development Leader: Mary has trained every member of the CSL team on multiple case subtypes, created training materials, led inter-department shadow sessions, and co-facilitated refresher morning training sessions for the second half of the year.
- Process and System Enhancements: She created and maintains the prescheduled post proofing documents, complete with formulas for even workload distribution, and consistently suggests helpful new case types and system improvements based on observed patterns.
- Cross-Functional Collaboration: Mary joined the Warm Transfer overflow team, a selective opportunity, and also runs critical morning reports to ensure the social team is prepared for renewals and prescheduled posts.
Mary’s dedication to improving processes, her ability to communicate effectively across teams, and her eagerness to take on leadership responsibilities have set her apart. With two OPTIMA™ Fulfillment Employee of the Month awards and glowing feedback from her peers and leadership alike, it’s clear that Mary is a driving force for success at AMP. She’s more than deserving of this recognition — vote for Mary to celebrate her outstanding contributions.
Natasha Harper is a dedicated and dependable team player who has made a significant impact since joining AMP in February 2022! Her leadership, problem-solving skills, and commitment to supporting her team have been instrumental in ensuring seamless operations during critical moments. Natasha consistently goes above and beyond to keep things running smoothly, even in challenging situations.
3 Major Accomplishments from this year:
- Exceptional Leadership During Team Transitions: Natasha managed the warm transfer line, inbox, and registered text accounts independently during a critical selling week, ensuring no disruptions despite being short staffed.
- Willingness to Tackle Challenges: She confidently stepped outside of her comfort zone to troubleshoot complex situations, demonstrating adaptability and resilience.
- Reliable Team Coordination: Natasha has established herself as a trusted coordinator, creating a strong foundation for new team members and fostering confidence within her team.
Natasha’s reliability, leadership, and willingness to step up in challenging situations have made her an invaluable member of the warm transfer team. Her contributions exemplify dedication and teamwork, and she has set a standard of excellence for those around her. Vote for Natasha to celebrate her hard work and commitment as Employee of the Year!