Location: Hybrid
About AMP
We’re a leading digital advertising company with 325 employees headquartered in the far western Chicago suburbs. We provide more than 20,000 small business clients across the United States with innovative full-service marketing solutions and we’re a profitable, steadily growing, debt-free company with a business model that is highly scalable.
We are a dynamic, founder-led organization with a fast pace, strong values, and a bias toward action. As we continue to scale, our financial systems, processes, and analytical capabilities must evolve to match the ambition of our business.
About the Role
American Marketing & Publishing, LLC is seeking a Customer Experience Specialist to join our team. This role is ideal for someone who enjoys helping people, communicating by phone, and creating positive customer interactions every day.
As a Customer Experience Specialist, you will serve as a frontline point of contact for customers, assisting with questions, resolving concerns, providing updates, and ensuring each customer feels supported throughout their experience. This is a great opportunity for someone who is professional, organized, solutions-driven, and comfortable in a fast-paced environment.
What You’ll Do
- Handle inbound and outbound customer communication in a professional, friendly, and helpful manner
- Assist customers by answering questions, providing guidance, and resolving routine concerns
- Deliver a positive customer experience through strong listening, communication, and problem-solving skills
- Accurately document customer interactions, follow-up steps, and outcomes in internal systems or CRM tools
- Communicate next steps, timelines, and solutions clearly and confidently
- Escalate complex or high-priority concerns to the appropriate team or leadership when needed
- Collaborate with internal departments to support timely issue resolution
- Meet daily, weekly, and monthly productivity and quality expectations
- Participate in training, coaching, and team meetings to stay up to date on processes and best practices
- Identify recurring customer concerns or trends and share feedback with leadership
- Support additional customer service or administrative tasks as assigned
What We’re Looking For
- Strong verbal and written communication skills
- Excellent phone skills and a professional, customer-first attitude
- Ability to stay calm, organized, and solution-focused while handling multiple priorities
- Strong active listening and problem-solving abilities
- Detail-oriented with accurate documentation skills
- Ability to adapt in a fast-paced environment with changing priorities
- Dependable, self-motivated, and able to work independently
- Comfortable using Microsoft Office Suite and Google Apps
- Experience with CRM systems, customer service tools, or case management platforms is a plus
- Previous customer service, call center, support, or other customer-facing experience preferred
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Why Join AMP?
At American Marketing & Publishing, we value team members who are committed to delivering excellent service and building strong customer relationships. In this role, you’ll have the opportunity to make a direct impact on the customer experience while growing your skills in communication, service, and cross-functional collaboration.
Schedule
Full-time
Work Location
Illinois
Compensation:
- $18.00/hour
Apply Today
If you are passionate about helping customers, confident on the phone, and motivated to provide excellent service, we’d love to hear from you.