Congratulations to Jen Bock on her promotion to Manager of Customer Experience and A/R!
In this newly created role, Jen will be responsible for the day to day oversight of both our Customer Experience and A/R Teams. The strategic coupling of these two functions will allow for a more synergistic approach to customer experience, and Jen is perfectly positioned to take on this big role. Combining Jen’s strong skillset with accounting system architecture and her passion for delivering exceptional customer experience makes her a natural for this newly created role.
Jen will be continuing to build upon the strong foundation already in place with our Customer Experience Team, (Crystal Judkins, Jonna Hiltunen and Altovise Goble) with the ultimate goal of delivering world-class service for AMP customers, both internal and external. As part of her focus, Jen will be working on improved systems integration between Sugar and Great Plains to drive efficiencies through automated workflows and enhanced Customer Experience reporting, which will include outcomes-based transparency.
As part of this new role, Jen will continue to oversee and manage all A/R related responsibilities with Jen Elshoff and Brianne Davidson playing key roles on the team to ensure payment processing, invoicing and collection efforts (which also includes Becky Petersen) function seamlessly and with high levels of accuracy. In addition, Jen will continue to play a role on our internal systems’ committee as the Accounting and Customer Experience representative
Consistent with many AMP Manager bio’s, Jen has a long list of consistent promotions. Jen started with AMP in 2011 as an Internal Collector and was promoted in 2015 to the role of A/R Coordinator. In this capacity, she organized daily workflow, drove efficiency in A/R related processes and improved overall accuracy of A/R functions. In 2016, she was promoted to A/R Team Lead and added the responsibility of direct management of A/R team members. Earlier this year, Jen was promoted to A/R Manager with additional GAAP accounting related responsibilities. Jen approaches each day as a new opportunity to learn and grow … not only her responsibility focus, but also as a professional.
Jen enjoys spending time with her 3 children … Madyson, who is a Senior at University of North Dakota; Blake, who is a Sophomore in High School; and Cooper, who is in 5th Grade. Jen enjoys not only cheering her kids on at their various sporting activities, but she is also an avid volunteer on the sidelines. She is the “go to” parent when her children’s classes needs help with fundraising or homecoming floats. Blake’s class has won the float contest the last two years and runs the baseball organization in Waterman, her hometown. She has been on the board for the past 13 years and President for the last 8 years. As it will likely come as no surprise to anyone at AMP who enjoys “AMP Wear” … Jen is also on the Spirit Wear Committee for Indian Creek Sports Boosters; an organization through her children’s school district. She has always enjoyed crafting, but this year she started making custom tumblers as a way to unwind after a busy day. She was able to take her hobby and create a little side business … her glitter obsession includes over 250 shades! She loves being able to take someone’s idea and create a personalized piece of useful art. The best reward is the look on someone’s face when they see the completed product.
Congratulations, Jen, on this well-earned promotion!
