Congratulations to Veronica Quezada on being selected as the 2019 Digital Verification Employee of the Year!
The verification teams pick for employee of the year is Veronica Quezada. The amount of nominations this person received speaks volumes to the impact she has had on her team members. Every single Verification Specialist on the team voted for Veronica to win this award.
This year Veronica went from Verification Specialist to OPTIMA™ Fulfillment Verification Trainer where she went from working directly with her peers to committing to ongoing coaching to help fine tune their skills and initial training of new hires. Even though Veronica grew into a position with more responsibility this year, she is always willing to stop what she is doing to make sure the entire team has an understanding of the sites and processes, even when it sets her day back.
She is an extraordinarily hard worker — getting her new tasks done while remaining one of our top claiming verification specialists. The Verification team knows they can that I can ask her any questions to get help or tips for sites and accounts & she keeps the team informed on issues with emails and one on one chats to physically show them how to fix the issue.
Veronica is eager to help others when they are stuck, or need assistance — often taking on the challenge of being the first one to find a solution. This isn’t only because Veronica is competitive, it’s also because she is so well rounded when it comes to OPTIMA™. She’s worked almost every role our department has to offer and is hungry to learn more.
Although Veronica is quiet — she is extremely skilled in working through customer experience issues and is often one of the first people Schaumburg and customer experience will reach out to when they are in a sticky situation. When customers are hard to reach in Verification — Veronica is there with a new phone number to call and text from.
At the end of this year, Veronica stepped up majorly when we experienced sudden turnover with the Verification Specialists. Veronica has played a vital role in training 5 out of 6 of the other Verification specialists. She has proven time and time again to be a great team player and a great resource for us.
She works hard, does her job well & is great with customers. Not only is Veronica great at what she does, she also has a sense of humor that always brightens our days! Most importantly, she spent the better half of 2019 working hard to help create a team of people who do the same — and her drive hasn’t slowed down for 2020.
Congratulations Veronica on your well-deserved award!