Congratulations to Asia Robinson on winning 2021 AMP Manager of the Year!
When the concept of piloting the Onboarding Liaison role, a brand new position, first arose, Asia immediately threw her hat in the ring. She went through extensive OPTIMA™ training, all while still leading her Contract Entry team. She stepped out of her comfort zone and began making pro-active calls to our newest OPTIMA™ customers. Asia worked closely with fellow AMP leaders to identify the most strategic timing for the outreach calls and then wrote the scripts which both welcome customers to the OPTIMA™ product offering and provide a reminder about what was discussed with their sales rep on timing around fulfillment outreach. Customer feedback has been overwhelmingly positive and provided additional opportunities to garner positive reviews. Asia didn’t stop there. After she had completed all of the heavy lifting on this effort, she then trained her replacement, Jonna Hiltunen, to ensure a smooth transition.
Asia was recently promoted to Assistant Manager of AMP Support Services. In her new role, Asia is directly overseeing our Contract Entry Team and our Accounting Team, which allowed Asia to again expand her overall AMP knowledgebase by learning Accounts Receivable. The aligning of the two teams has provided Asia a deeper opportunity to holistically understand and manage the process between a contract sale and contract fulfillment.
Congratulations Asia on winning 2021 Manager of the Year!